Frequently Asked Questions
Everything you need to know about shopping with 5feet11.
How long does shipping typically take?
Standard shipping usually takes 3-5 business days for domestic orders. International shipping can take 7-14 business days depending on the destination and customs processing.
What is your return and exchange policy?
We offer a 30-day return policy for all unworn and unwashed items with original tags attached. Exchanges are free, while returns for a refund may incur a small restocking fee.
How do I find the right size for me?
Each product page features a detailed 'Size Guide' button with specific measurements. We recommend measuring a similar garment you own to ensure the perfect fit.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Afterpay.
Are your materials sustainably sourced?
At 5feet11, we prioritize ethical manufacturing. 80% of our current collection is made from organic cotton or recycled polyester, and we are working toward 100% sustainability by 2026.
How can I track my order?
Once your order ships, you will receive an email with a tracking number and a link to our tracking portal. You can also track your status by logging into your account on our website.